Contact Us    |     Log In        Contact Support  FAQs  Download Center  Service Policy home > customer support >  FAQs 11 There is no Image from a slide film or a negative film. close     10 The picture of a slide or a negative film is not displayed. close     9 The remote control is not working. close     8 The Video Presenter does not respond to the remote control. close     7 The light does not turn,on right away after the [LIGHT] button is pressed. close     6 The head lamp does not light up as soon as the LIGHT button is pressed. close     5 The picture is not displayed. close     4 The picture does not focus on properly. close     3 No image appears close     2 No Communication between the PC and USB close     1 : 2